Refund policy

Last updated: October 18, 2026

Returns

We want you to love what you bring home. Whether an item can be returned depends on what’s in your order, and we’re happy to help you figure it out.

Where returns are accepted, items need to come back in the same condition you received them: unused, with tags, and in the original packaging, or as otherwise noted in your return instructions. If an item has been used, damaged, or handled more than necessary, we may reduce your refund.

How to start a return

Please contact us before sending anything back. We’ll walk you through your options and how to get started.

Whether a return or cancellation request is accepted depends on the terms in this policy and your rights under applicable law. Unless we tell you otherwise, or the law requires otherwise, you’re responsible for return shipping costs on change-of-mind returns.

Damages and issues

Please check your order as soon as it arrives. If something is defective or damaged, or if you received the wrong item, contact us right away and we’ll make it right.

Exceptions and non-returnable items

Some items may not be eligible for return. This will be stated in the return terms above, or on the product listing, our website, or in-store at the time of purchase. If you’re not sure whether a specific item can be returned, just ask us.

Exchanges

Need a different item? Contact us about exchange options before you send your item back.

Refunds

Once we receive and inspect your return, we’ll let you know whether your refund has been approved. If it is, the refund goes to your original payment method, unless we’ve told you otherwise. Your bank or payment provider may need some extra time to process and post it.

If you don’t see your refund after a reasonable amount of time, please reach out and we’ll look into it.

This policy doesn’t limit any rights you may have under applicable consumer protection laws. That includes rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise don’t comply with applicable law.

Contact

To request a cancellation, start a return, ask about a return or exchange, or report a damaged item, email us at admin@putitbako.com.